£55 + VAT

This CPD approved course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams and enhance their skills.
Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.
This course will introduce you to the concept of emotional intelligence and how you can use it in effective and meaningful ways. It examines the difference between emotional intelligence and IQ and dispels some of the myths. As well as looking at the advantages and disadvantages of using emotional intelligence and considers how best to manage emotions. Finally it will highlight the role played by emotions in the workplace and provide practical advice to deal effectively with emotions in situations that can arise in the workplace..

  1. What is Emotional Intelligence?
  2. Understanding and recognising emotions
  3. Emotional Intelligence at work
  4. Tips for dealing with emotions at work
* Our CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence.
Recommended System Requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed: Broadband (3Mb+)


50 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).