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£28 + VAT

CUSTOMER SERVICE
This course will explain what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve your customer service.
COURSE INFORMATION
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. So how do you ensure it’s consistent across your business and what are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

COURSE OVERVIEW
  1. About the Course
  2. What is Customer Service
  3. The Goals of Great Customer Service
  4. Discovering and Understanding Customer Needs
  5. Delivering Maximum Levels of Customer Service
  6. Making Customers Feel Great From the Start
  7. Communication Skills
  8. Non-verbal Communication and Body Language
  9. Dealing with Customer Complaints
* Our CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence.
Recommended System Requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed: Broadband (3Mb+)

Duration

75 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).